0
Centrex is a kind of a telecommunication exchange that allows the connection of different telephone calls within a specific area. It is derived by combining the two words Central Exchange. Centrex is a PBX business phone system service that’s offered and operated by telecommunication companies that can provide telephone switching assistance to their subscribers. Sold under different names (with eCentrex Virtual PBX as an example), Centrex is now steadily growing popular among a multitude of businesses. In fact, this service is now replacing the traditional PBX systems because of its ability transforms a central office into a huge private branch exchange for all its subscribers. And since the equipments and devices required in running the service is located on the providing company’s (central office) premise, there’s no need to waste too much money on tuning and maintenance.

Since its birth in the mid 1960s, Centrex has successfully outdone the PBX switchboard system that is being utilized by huge companies, in terms of performance and features. Today, there are numerous types of Centrex services available that could bring a great deal of improvement to your business. There is the Packaged Centrex, Centrex Data and Customized Centrex.

Packaged Centrex is an affordable and a low cost type of Centrex system wherein customers can choose from different packages that have different sets of features.

Centrex Data, meanwhile, offers the same flexibility and wide-reach connection configuration as the previous. However, because of slow speed, it is slowly being overcome by faster networks and internet connections.

Customized Centrex offers the most flexible set of options and configurations. But it is also the most expensive as compared with the other types.

Among the value added features a Centrex business phone system can offer are call forwarding, caller ID, 3-way calling, call transferring, call holding, speed dialing, video calling, conferencing, audio/visual message waiting, ring back, reminder, hotline, hunt groups, last number redial, and many more.