-1
Companies usually employ human-operators or receptionists to entertain guests and answer incoming calls. Now they may seem inessential at first, but their main task, which is to answer inbound calls and reroute them to the proper destination, carries significant weight.

However, a business telecommunication system with an auto-attendant service can do the same task of receiving and rerouting incoming calls, even in remote offices, minus the human advantages and hassles. Let’s dig deeper and discover the advantages and disadvantages of the two communication options.

1. A human receptionist can assist customer questions, inquiries, orders or complaints. An automated receptionist is not able to do this exact task unless it is a sophisticated system with an artificial intelligence to answer a caller’s query.

2. A human receptionist can confront and entertain a guest or visitor personally to keep them from getting bored. Now, an automated attendant cannot perform this unless the company has integrated it with a robotic figure and programmed it to behave and interact like its human counterpart.

3. A human receptionist can be summoned to do other business related tasks. An automated attendant, meanwhile, cannot. It is only an added feature of a PBX or virtual PBX service.

4. A human receptionist may not be available all the time to do his/her tasks. But an automated attendant is always ready and present to take calls 24/7; considering there are no systems malfunction.

5. A human receptionist can play music on-hold to retain callers with a push of a button. An automated attendant can welcome callers with professional greetings, play music on-hold or other sounds to keep the caller on hold.

6. A human receptionist can take messages from callers. An automated attendant can also take messages from callers.

7. A human receptionist cannot be customized. A business telecommunication equipped with an auto attendant service can be customized to meet the needs of a growing business. This helps save money, maximize time and to have a more professional image.

Upon reading this, it’s up to you now to decide which one you’d prefer to have in your office. Would it be a human receptionist or an auto attendant?